Help centre

Frequently asked questions

Answers about courses, classes, technology and payments. Still stuck? Contact us and a real person will help.

Courses

What is the teaching format for Champion Future's Chinese main courses? What type of class should I choose for my student?

Champion Future currently offers one type of courses: 1v1.

1v1 lessons are suitable for students in the enlightenment stage, elementary Chinese courses, or students aged 9 and above. This format allows parents and teachers to customize the student's progress and speed.

What teaching methods are used for Champion Future's special topic classes?

Pinyin class: 1v1, 45 minutes per session, complete 20 sessions for beginners, and the number of sessions can be adjusted based on the student's proficiency if they already have a foundation in Pinyin.

Chinese Reading class: focusing on Chinese culture and cultivating comprehensive reading abilities.

Is my student suitable for Champion Future's courses?

Champion Future's research and development team has independently developed a curriculum system for overseas students, which is suitable for all overseas students learning Chinese. Regardless of the student's Chinese proficiency level, Champion Future has suitable courses for them. Furthermore, Champion Future provides a 1v1 trial lesson for all students, allowing new students and parents to deeply understand Champion Future. During the trial lesson, Champion Future teachers will also assess the student's Chinese proficiency and customize an exclusive course based on their proficiency.

Are there assignments? How much is the workload? Will the teacher provide feedback?

There is rich homework content on a regular basis.

Homework is interesting, and the workload is moderate, so students do not find it overwhelming.

All homework is meticulously reviewed by teachers on a 1v1 basis, with feedback and suggestions provided.

Champion Future's homework includes not only written assignments but also oral assignments, which comprehensively enhance the student's communication and expression skills. The homework is designed to complement classroom learning.

The workload and difficulty of assignments vary for different ages and levels.

At what age should my student start learning Chinese?

Champion Future recommends starting Chinese language learning at the age of 3. Around the age of 3 is when students are most sensitive to language, and it's also the time when their brain's memory area develops rapidly. During this period, students absorb language like a sponge. Starting Chinese language learning at age 3 focuses on developing expressive abilities and laying the foundation for character recognition. Formal Chinese character writing starts around ages 4-5, and students make rapid progress in their Chinese learning.

How can I track my student's learning progress?

Champion Future teachers provide feedback on each lesson immediately after the class and generate learning reports in the class software. Parents can view these reports in the class software approximately 2 hours after the class.

For Level 1 and above courses, there are midterm reviews after every five lessons and final review assessments after every ten lessons to continuously consolidate the student's Chinese learning foundation.

Before class

What should I prepare the day before my student's first class? What preparations should I make?

Before your student's first class, please prepare the following and enter the online classroom 5-10 minutes in advance to ensure a smooth lesson:

If you are using an iPad for the class, please download 'VVClass' from the App Store.

If you are using a computer, please log in and download the Champion Future class software.

Note: It is not recommended for students to use smartphones for the class.

To ensure a smooth class, make sure your device has a built-in or external camera. We also strongly recommend preparing headphones with a microphone for your student to ensure clear audio and smoother communication with the teacher.

To ensure smooth class participation, please make sure your device has a built-in or external camera. We also strongly recommend preparing a headset with a microphone for your student to ensure clear audio and smooth communication with the teacher during class!

What preparations should I make before my student's first class?

Parents should follow these steps to avoid audio or video issues:

Check the headphones and camera.

Launch the Champion Future class software 'VVClass' (make sure it is updated to the latest version).

Have your student enter the online classroom 10 minutes before the class and confirm that the camera, headphones, and microphone are working properly based on the instructions.

Check the headphones and microphone for proper functioning.

Check the device (ensure it has sufficient battery) and network connection. Wireless networks must have a full signal to avoid disconnection or incomplete course materials.

If there are changes in the class device or network, please conduct a network test and upgrade to the latest version in advance.

Note: It is recommended to use the iPad app for the class. If there are microphone or video issues, please repeat the above steps. If the issues cannot be resolved, please contact the Champion Future teacher promptly.

It is normal for students to feel nervous and shy. Parents are encouraged to provide support and encouragement. If any issues arise during the class, please directly provide feedback to the teaching teacher and contact your dedicated class supervisor. You can also leave a message directly on the Champion Future official account, and a teacher will assist you immediately.

What should parents pay attention to during their student's class?

Family members should try not to use the internet to watch videos or download during the class, as it may cause disconnection, black screens in PowerPoint presentations, and other disruptions. If you encounter issues, you can immediately provide feedback in the WeChat service group and seek technical support from Champion Future teachers.

During the class, refrain from plugging and unplugging headphones, as it may result in the teacher and students not hearing each other. If you experience sound or video issues after opening the software, completely close the software and re-enter the classroom.

If there is echo during the class or if there is other noise in the home environment, students can use headphones to ensure a better classroom experience.

How can I track my student's learning progress?

Champion Future teachers provide feedback on each lesson immediately after the class and generate learning reports in the class software. Parents can view these reports in the class software approximately 2 hours after the class.

For Level 1 and above courses, there are midterm reviews after every five lessons and final review assessments after every ten lessons to continuously consolidate the student's Chinese learning foundation.

What is the teaching format for Champion Future's Chinese main courses? What type of class should I choose for my student?

Champion Future currently offers two types of courses: 1v1 and small group classes with 2-4 students. Parents can choose based on their student's characteristics.

2-4 students small group classes are suitable for students in International Chinese Levels 1-12. With 4 students, it feels like a real classroom. Students collaborate, discuss, compete, and learn from each other. Peer learning enhances their motivation to learn.

Moreover, after registration, you can switch class types based on your student's progress, so parents can choose with confidence.

1v1 private lessons are suitable for students in the enlightenment stage, elementary Chinese courses, or students aged 9 and above. This format allows parents and teachers to customize the student's progress and speed.

What teaching methods are used for Champion Future's special topic classes?

Idiom class: 1v1, 30 minutes per session, a total of 10 sessions

Pinyin class: 1v1, 30 minutes per session, complete 20 sessions for beginners, and the number of sessions can be adjusted based on the student's proficiency if they already have a foundation in Pinyin.

Chinese Reading class: Large group live class, focusing on Chinese culture and cultivating comprehensive reading abilities.

Is my student suitable for Champion Future's courses?

Champion Future's research and development team has independently developed a curriculum system for overseas students, which is suitable for all overseas students learning Chinese. Regardless of the student's Chinese proficiency level, Champion Future has suitable courses for them. Furthermore, Champion Future provides a 1v1 trial lesson for all students, allowing new students and parents to deeply understand Champion Future. During the trial lesson, Champion Future teachers will also assess the student's Chinese proficiency and customize an exclusive course based on their proficiency.

Are there assignments? How much is the workload? Will the teacher provide feedback?

There is rich homework content on a regular basis.

Homework is interesting, and the workload is moderate, so students do not find it overwhelming.

All homework is meticulously reviewed by teachers on a 1v1 basis, with feedback and suggestions provided.

Champion Future's homework includes not only written assignments but also oral assignments, which comprehensively enhance the student's communication and expression skills. The homework is designed to complement classroom learning.

The workload and difficulty of assignments vary for different ages and levels.

At what age should my student start learning Chinese?

Champion Future recommends starting Chinese language learning at the age of 3. Around the age of 3 is when students are most sensitive to language, and it's also the time when their brain's memory area develops rapidly. During this period, students absorb language like a sponge. Starting Chinese language learning at age 3 focuses on developing expressive abilities and laying the foundation for character recognition. Formal Chinese character writing starts around ages 4-5, and students make rapid progress in their Chinese learning.

How can I track my student's learning progress?

Champion Future teachers provide feedback on each lesson immediately after the class and generate learning reports in the class software. Parents can view these reports in the class software approximately 2 hours after the class.

For Level 1 and above courses, there are midterm reviews after every five lessons and final review assessments after every ten lessons to continuously consolidate the student's Chinese learning foundation.

What should I prepare the day before my student's first class? What preparations should I make?

Before your student's first class, please prepare the following and enter the online classroom 5-10 minutes in advance to ensure a smooth lesson:

If you are using an iPad for the class, please download 'VVClass' from the App Store.

If you are using a computer, please log in and download the Champion Future class software.

Note: It is not recommended for students to use smartphones for the class.

To ensure a smooth class, make sure your device has a built-in or external camera. We also strongly recommend preparing headphones with a microphone for your student to ensure clear audio and smoother communication with the teacher.

To ensure smooth class participation, please make sure your device has a built-in or external camera. We also strongly recommend preparing a headset with a microphone for your student to ensure clear audio and smooth communication with the teacher during class!

What preparations should I make before my student's first class?

Parents should follow these steps to avoid audio or video issues:

Check the headphones and camera.

Launch the Champion Future class software 'VVClass' (make sure it is updated to the latest version).

Have your student enter the online classroom 10 minutes before the class and confirm that the camera, headphones, and microphone are working properly based on the instructions.

Check the headphones and microphone for proper functioning.

Check the device (ensure it has sufficient battery) and network connection. Wireless networks must have a full signal to avoid disconnection or incomplete course materials.

If there are changes in the class device or network, please conduct a network test and upgrade to the latest version in advance.

Note: It is recommended to use the iPad app for the class. If there are microphone or video issues, please repeat the above steps. If the issues cannot be resolved, please contact the Champion Future teacher promptly.

It is normal for students to feel nervous and shy. Parents are encouraged to provide support and encouragement. If any issues arise during the class, please directly provide feedback to the teaching teacher and contact your dedicated class supervisor. You can also leave a message directly on the Champion Future official account, and a teacher will assist you immediately.

What should parents pay attention to during their student's class?

Family members should try not to use the internet to watch videos or download during the class, as it may cause disconnection, black screens in PowerPoint presentations, and other disruptions. If you encounter issues, you can immediately provide feedback in the WeChat service group and seek technical support from Champion Future teachers.

During the class, refrain from plugging and unplugging headphones, as it may result in the teacher and students not hearing each other. If you experience sound or video issues after opening the software, completely close the software and re-enter the classroom.

If there is echo during the class or if there is other noise in the home environment, students can use headphones to ensure a better classroom experience.

Devices & technology

Which devices can I use for lessons?

Lessons run on our VVClass app for iPad and Windows, and in modern browsers on Mac. We do not recommend smartphones for lessons because the screen is too small for the interactive whiteboard.

What internet speed do I need?

A stable connection of at least 5 Mbps. If you use Wi-Fi, sit close to the router. A wired connection is best for video lessons.

Payment & refunds

Which payment methods do you accept?

Credit and debit cards (Visa, Mastercard, American Express, UnionPay), PayPal, and local methods such as Alipay, WeChat Pay and AlipayHK where available. Payments are processed by Airwallex and PayPal.

Which currencies can I pay in?

We support CNY, HKD, SGD, KRW, JPY, EUR, AED and USD. Before your first order, your region determines the currency. The currency of your first created order is then retained. Packages without a price in that currency use USD without changing your existing account currency. Your bank may apply exchange rates if your card uses another currency.

Can I get a refund?

Yes. Unused lessons in a pack can be refunded, minus payment processing fees and any materials fee, as described in our Refund Policy. Contact us by email to request a refund.

Is my payment information safe?

Card details are entered directly into our payment providers’ secure forms and never reach our servers. All pages use HTTPS encryption.

Still have a question?

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